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Career Details : Social and Community Service Managers

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Description

Plan, organize, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Experience

A minimum of two to four years of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

Education

Most of these occupations require a four-year bachelor's degree, but some do not.

Training

Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Tasks

  • Confers and consults with individuals, groups, and committees to determine needs and plan, implement, and extend organization's programs and services.
  • Observes workers to evaluate performance and ensure work meets established standards.
  • Interviews, recruits, or hires volunteers and staff.
  • Instructs and trains agency staff or volunteers in skills required to provide services.
  • Advises volunteers and volunteer leaders to ensure quality of programs and effective use of resources.
  • Speaks to community groups to explain and interpret agency purpose, programs, and policies.
  • Coordinates volunteer service programs, such as Red Cross, hospital volunteers, or vocational training for disabled individuals.
  • Assigns duties to staff or volunteers.
  • Plans, directs, and prepares fund-raising activities and public relations materials.
  • Researches and analyzes member or community needs as basis for community development.
  • Prepares, distributes, and maintains records and reports, such as budgets, personnel records, or training manuals.
  • Participates in program activities to serve clients of agency.
  • Establishes and maintains relationships with other agencies and organizations in community to meet and not duplicate community needs and services.
  • Determines organizational policies, defines scope of services offered, and administration of procedures.

    Related Careers

    Important Abilities

    General Work Activities

    Important Skills

    Frequent Work Context

    • Job-Required Social Interaction
    • Coordinate or Lead Others
    • Objective or Subjective Information
    • Consequence of Error
    • Frustrating Circumstances

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