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Career Details : First-Line Supervisors/Managers of Food Preparation and Serving Workers

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Description

Supervise workers engaged in preparing and serving food.

Experience

Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

Education

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.

Training

Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

Tasks

  • Supervises and coordinates activities of workers engaged in preparing and serving food and other related duties.
  • Observes and evaluates workers and work procedures to ensure quality standards and service.
  • Assigns duties, responsibilities, and workstations to employees, following work requirements.
  • Collaborates with specified personnel to plan menus, serving arrangements, and other related details.
  • Inspects supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Specifies food portions and courses, production and time sequences, and workstation and equipment arrangements.
  • Schedules parties and reservations and greets and escorts guests to seating arrangements.
  • Analyzes operational problems, such as theft and wastage, and establishes controls.
  • Receives, issues, and takes inventory of supplies and equipment and reports shortages to designated personnel.
  • Initiates personnel actions, such as hires and discharges, to ensure proper staffing.
  • Resolves customer complaints regarding food service.
  • Purchases or requisitions supplies and equipment to ensure quality and timely delivery of services.
  • Records production and operational data on specified forms.
  • Recommends measures to improve work procedures and worker performance to increase quality of services and job safety.
  • Trains workers in proper food preparation and service procedures.

    Related Careers

    Important Abilities

    General Work Activities

    Important Skills

    Frequent Work Context

    • Job-Required Social Interaction
    • Responsibility for Outcomes and Results
    • Objective or Subjective Information
    • Supervise, Coach, Train Others
    • Indoors

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