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Career Details : Counter and Rental Clerks

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Description

Receive orders for repairs, rentals, and services. May describe available options, compute cost, and accept payment.

Experience

No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a general office clerk even if he/she has never worked in an office before.

Education

These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license.

Training

Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.

Tasks

  • Rents item or arranges for provision of service to customer.
  • Receives, examines, and tags articles to be altered, cleaned, stored, or repaired.
  • Prepares rental forms, obtaining customer signature and other information, such as required licenses.
  • Computes charges based on rental rate.
  • Explains rental fees and provides information about rented items, such as operation or description.
  • Answers telephone and receives orders by phone.
  • Collects deposit or payment or records credit charges.
  • Inspects and adjusts rental items to meet needs of customer.
  • Greets customers of agency that rents items, such as apparel, tools, and conveyances, or that provide services, such as rug cleaning.
  • Reserves items for requested time and keeps record of items rented.
  • Recommends to customer items offered by rental facility that meet customer needs.

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    Important Abilities

    General Work Activities

    Important Skills

    Frequent Work Context

    • Job-Required Social Interaction
    • Provide a Service to Others
    • Deal With External Customers
    • Indoors
    • Standing

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